At Bike Seat Factory, we custom make your café racer and classic motorcycle seat. Please allow up to 10 days to build your seat using the finest materials and workmanship. Standard shipping take between 13 - 23 days. Your products will be shipped via postal service to the Continental United States, the United Kingdom, and Canada. Other shipping methods may apply in other jurisdictions. Please be aware that you are responsible for ensuring that your order is in compliance with all local laws. Express shipping (5 days) is available so please contact us if you want that option.
Bike Seat Factory accepts returns of products for exchange or refund in the case of manufacturers’ defects, damage incurred during shipping and handling, or shipping of the wrong product.
In cases of where customer doesn't want the product, it can be returned for a full refund minus the shipping charge.
Prior to returning a product or receiving a replacement product, you must obtain a Return Authorization Number. To obtain a Return Authorization Number, please contact info@BikeSeatFactory.com (with "RETURN" in the subject field) and include the following information:
1. your order number; 2. a description the product which you wish to return or exchange; 3. whether you wish to return or exchange the product; 4. in the case of an exchange, what product you would like as a replacement; 5. your reason for seeking a refund or exchange; and 6. if your reason for seeking a refund or exchange is damage to the product incurred during the shipping and handling process, a photograph showing the damage.
If you are returning a product, it must be in the same condition in which you received it when it is returned, including return of
1) all original contents, 2) the original packaging, and 3) the original invoice or receipt.
Refunds will be issued only when Bike Seat Factory receives the returned product. Once a return is authorized by our return department, please:
1. Return the item to the address given to you by our return department. 2. Write the Return Authorization Number clearly on the box or package. 3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise.
All sales are final 21 days after delivery unless returned or exchanged as described above.
LIMITED WARRANTY AND LIMITATION OF LIABILITY
Bike Seat Factory will, as described above, refund the purchase price or exchange the product, which arrives with defects in material and workmanship. No charge will be made for shipping or other costs with respect to defects covered by this warranty. To obtain protection under this warranty, you must follow the procedures described above under “Returns and Exchanges.” Specifically excluded from this warranty are any claims arising as a result of improper application, installation, use, neglect, abuse, or other mistreatment of the products. Bike Seat Factory, its affiliates, suppliers and subcontractors will not be liable under any circumstances for any consequential, incidental, special, punitive, exemplary or other damages (including, but not limited to, damages resulting from commercial or economic loss) or costs and expenses (including, but not limited to, attorneys’ fees and litigation costs), incurred as a result of any claim whether based on breach of warranty or otherwise. In no event shall Bike Seat Factory’s liability exceed the cost of replacing the product which gave rise to any claim or refunding the purchase price of the product which gave rise to any claim. THE WARRANTY SET FORTH HEREIN IS IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESSED, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. No attempt to alter, amend or extend this warranty and limitation of liability shall be effective unless in writing and signed by an executive officer of Bike Seat Factory. Some jurisdictions do not allow the exclusion of warranties, so the above exclusions may not apply to you. DISPUTES You agree that these TOS and your purchase of products from Bike Seat Factory are governed by the laws of the State of California, without regard to conflict of law principles. You hereby consent to the exclusive jurisdiction and venue of the courts, tribunals, agencies and other dispute resolution organizations in Irvine, California, in all disputes arising out of, relating to, or concerning Bike Seat Factory products and/or these TOS. If any part of this agreement is invalid or unenforceable under applicable law, the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall govern such use.